Privacy Policy

This privacy policy explains how your 'Personally Identifiable Information' (PII) is being used by Amberleigh Cottages. Personally Identifiable Information is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. This Privacy Policy complies with current UK, US, and EU legislation, so far as we are aware. 

Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with the Holiday Cottage business that we operate.

Who controls your personal data?

  • Amberleigh Cottages is run by Angela and Brett Varker.

  • Address: Rowhorne Farm, Rowhorne Road, Whitestone, Exeter, EX4 2LQ.

  • You can contact Amberleigh Cottages on admin@rowhornefarm.co.uk.

1. What personal information do we collect from the people that book our Cottages?

When ordering/booking to stay in our Cottages, we record your name, postal address, email address, phone number and the number of persons in your party.

2. When do we collect information?

We collect information from you or our marketing agents, when you make a booking to stay in our Cottages and provide us with feedback on our services.

3. Why we process your personal data and our legal justification for doing so:

Our legal basis for the processing of personal data is our legitimate business interests and the requirement from the Local Authority to maintain an up to date register of the detail of all occupiers of the Cottages, including their names and main home addresses and to make the register available for inspection at all reasonable times by the Local Planning Authority.

4. How do we use your information?

We may use the information we collect from you when you make a booking or respond to a marketing communication, in the following ways:

  • To enable us to provide as good a service as possible in responding to your customer service requests.

  • Process bookings and to send information and updates related to bookings.

  • To ask for ratings and reviews of our services.

  • To follow up enquiries from you via email or phone.

  • To inform you of the availability of existing or new Cottages.

  • To inform you of any items that you may have left at the Cottages.

  • Market to our mailing list or continue to send e-mails to our guests after the original booking has taken place (on the legal basis of opt-in criteria).

5. How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.

We implement a variety of security measures when a user places an order to maintain the safety of your personal information.

All transactions are processed through a marketing agent or our bank (National Westminster Bank PLC).

At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before making any corrections to your information.

6. Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

7. Changing your Personal Information held by Amberleigh Cottages

You can change your personal information:

8. We agree to the following:

  • Not to use false or misleading subjects or email addresses.

  • Identify the message as an advertisement in some reasonable way.

  • Process opt-out/unsubscribe requests quickly.

  • Allow users to unsubscribe by contacting us by e-mail at admin@rowhornefarm.co.uk 

If there are any questions regarding this privacy policy, please contact us using the information below.

Amberleigh Cottages

Rowhorne Farm

Rowhorne Road

Nadderwater

Exeter

Devon

EX4 2LQ

admin@rowhornefarm.co.uk